Shipping Policy
Delivery Coverage
We currently deliver orders within our local serviceable area only. Delivery locations depend on pin code availability and vendor coverage.
Delivery Time
Same-day or next-day delivery for most orders
Exact delivery time may vary based on order volume, location, and availability
Shipping Charges
Delivery charges (if any) are shown at checkout
Free delivery may apply on minimum order value (as mentioned on the platform)
Order Processing
Orders are processed after successful payment confirmation
Orders placed after cut-off time may be delivered the next working day
Delivery Issues
If the customer is unavailable at the delivery address, re-delivery may incur extra charges or the order may be canceled.
Refund Policy
We keep refunds simple and fair.
Eligible for Refund
Refunds are applicable only if:
Wrong product delivered
Expired or damaged product received
Item missing from the order
Refund Process
Customer must raise a complaint within 24 hours of delivery
Clear photos/videos of the issue are mandatory
After verification, refund will be initiated
Refund Method
Refunds are processed to the original payment method
Processing time: 5–7 business days (may vary by bank)
Non-Refundable Items
Fresh produce (vegetables, fruits) once accepted
Opened or used items
Products returned without original packaging
Cancellation / Return / Exchange Policy
Order Cancellation by Customer
Orders can be canceled before dispatch only
Once the order is packed or out for delivery, cancellation is not allowed
Order Cancellation by Store
We reserve the right to cancel orders due to:
Product unavailability
Pricing or listing errors
Delivery area restrictions
In such cases, full refund will be issued automatically.