Return and Exchange Policy

Return and Exchange Policy

You can return a product within 24 hours of delivery. After 24 hours, we do not accept returns or exchanges.

How to request a return

1. Log in and open My account → Orders.
2. Click Request return next to your delivered order. The button is shown only during the 24 hours after delivery.
3. Write the reason for the return and send the request.
4. The shop you bought from receives your request and contacts you.

Good to know

• The 24 hours start when your order is marked as delivered.
• Your return request is sent to the shop. The shop reviews it and decides how to resolve it, including any refund. Shops receive customer payments directly, so refunds are given by the shop.
• If an order is refunded, any wallet cashback earned on it is taken back.
• Requests made after the 24-hour window cannot be accepted, and exchanges are not available.
• This policy covers products bought from shops on ShopLocalHub. Cars, bikes, real estate and garage services are dealt with directly between you and the dealer or garage, and are not covered by this policy.